Each Living Stone has a 1-year limited warranty from the purchase date. The warranty includes any manufacturing defects. The 1-year warranty does not include faulty installation, vandalism, or weather related damage. (For LSL return policy guidelines, within the 1- year warranty, please refer to our return policy section).
Prior to any installation of your living stone on a monument, tombstone, grave marker, etc., please contact your local cemetery association for their policy concerning adding any decorative items. (Please Note: It will not be the responsibility of Living Stones Legacy, Inc., for acquiring a cemetery association’s policies and regulations. It will be the sole responsibility of the purchaser to research needed information concerning the association’s policy, before the purchase of a living stone).
Living Stones Legacy, Inc. will not be responsible for any errors found in information that has been submitted to us from the purchaser for producing the living stone. It will be the purchaser’s responsibility to provide Living Stones Legacy, Inc. with accurate information on their loved ones.
Living Stones Legacy Genealogy Research Department Terms & Conditions
Living Stones Legacy Inc. will strive to achieve the highest standard of customer satisfaction. We rely on accurate information submitted by the customer to begin our search. Living Stones Legacy, Inc. will not be responsible for any genealogy errors found in information that has been submitted to us from the purchaser. It will be the purchaser’s responsibility to provide Living Stones Legacy, Inc. with accurate genealogy information regarding their loved ones.
Living Stones Legacy, Inc. will always strive to provide accurate information based on documents provided by national, state and local histories. Living Stones Legacy, Inc. will use any and all resources available to us as our means of research whether web based or Libraries or Court Houses, etc.
In cases where there are no documents available, we will note on our initial report that no document has been reported by such agencies. We will never in any case, assume the whereabouts of any individual, but we may offer a possible scenario to be considered. Living Stones Legacy, Inc. will work with diligence to provide all information to client in a timely manner. Living Stones Legacy, Inc. will not guarantee any results for the research. If you choose to hire Living Stones Legacy Genealogy Department for your research, we charge by the hour basis, with a minimum of two hours for the initial research. ( Please see our fees and charges on the purchase page). In the event we go past our initial minimum of two hours research, we will then begin our next per hour charge. Actual time will be documented by employees of Living Stones Legacy, per order.
Living Stones Legacy Living Stone Return Policy
In the event there is a manufacturing defect with your living stone and it needs to be returned to us, please follow these return guidelines:
- Each Living Stone must be returned fully intact to Living Stones Legacy, Inc., within one year of the original purchase date. The warranty does not include faulty installations, vandalism, or weather related damage.
- Please include a short note to LSL stating the reason for the return of your living stone.
- Ship your Living Stone to: Living Stones Legacy, Inc., P. O. Box 12, Jacksonville Arkansas. 72078
You will be mailed a new living stone. Please allow 4-6 weeks for delivery.
Living Stones Legacy Disclaimer
Photo’s or video’s content submitted to Living Stones Legacy must be in good taste. We will not accept lewd materials for publication.
All photo’s submitted must not be copyrighted material unless you have written permission of the owner. A copy of the written permission must be submitted to Living Stones Legacy for consideration before we use the photo(s).